Submit a Refund Claim

Fill this out completely. We review every claim within 48 hours and respond by email. Vague or incomplete requests will be declined — please be specific.

Refund Policy Summary:
Refunds are granted when: (1) files are missing or corrupted, (2) the listing description materially misrepresents what's included, or (3) the same file set was accidentally purchased twice.

Refunds are NOT granted for: buyer's remorse, "I changed my mind," inability to figure out how to use the files, or disputes filed after 7 days of purchase. Digital goods cannot be "returned" — by submitting this form you confirm you understand the refund criteria.

Your email address *

Order / Purchase ID *

Check your purchase confirmation email for the order ID. Subject line: "Your Vexlink Purchase"

Listing purchased *

Date of purchase *

Reason for refund *

Additional details

I confirm my reason qualifies under Vexlink's refund policy above. I understand that submitting a false claim or abusing the refund system may result in my account being permanently banned from the platform.

Claim submitted

We'll review your claim and respond to your email within 48 hours.
Reference:

Questions? support@vexlink.io

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Submit a Refund Claim

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